Last updated: August 2026
We would rather you paid for something you actually use. Here is how refunds work, in plain language. Nothing here takes away any statutory right you have.
If Meritan is not working out, email us within 14 days of your first payment and we will refund it in full. No form, and no questions beyond what helps us improve.
Subscriptions renew automatically. You can cancel any time from the plan menu and keep access until the end of the period you have paid for. If a renewal caught you by surprise, email us within 7 days of the charge and we will refund it.
Annual plans follow the same 14-day rule from the first payment. After that we do not prorate part-years, but we will always stop future renewals immediately on request.
Business is billed annually with a first-month exit: if it is not a fit after your first month, tell us before the second month starts and we refund the unused months in full. You pay for the month you used, nothing more.
Remove a seat and the change applies from your next renewal. We do not refund part-months for seats, so it is worth reviewing seats before a renewal date rather than after.
Email founders@meritan.team from the address on the account. Refunds are processed by Polar, our merchant of record, back to the original payment method, usually within 5 to 10 business days.
We will not hide behind policy when something went obviously wrong on our side. A billing bug, a double charge, an outage during your hiring week: tell us and we will make it right, calendar regardless.